Job Overview
Join to apply for the Account Manager - Lighting role at NBCUniversal.
NBCUniversal seeks a creative, self‑motivated individual with extensive experience in Film and Television Equipment Rental industry.
Key Responsibilities
* Provide outstanding customer service to existing and potential clients by being courteous, responsive, and resourceful
* Maintain good, positive relationships with customers and vendors
* Receive and quote orders for set lighting equipment
* Work directly with film and television productions, production crews, and studios either by telephone, email, or face‑to‑face
* Process day‑to‑day production requests for film and television production support equipment
* Coordinate customers’ pick‑ups and deliveries
* Maintain customer files in an accurate, detailed manner in all areas, including main packages, add‑ons, exchanges, POs, sub‑rentals, missing and damaged equipment, and returns (wrap)
* Communicate with warehouse staff on all equipment order processing, order changes, equipment exchanges, and inventory stock‑checks
* Process/complete short lists to assist in the sub‑rental or purchase decisions with the Director as required
* Accurately process purchase orders and negotiate sub‑rental or equipment vendors to achieve discount pricing
* Ensure completed paperwork is appropriately organized and sent to the billing department
* Keep up to date with industry trends and new developments in motion picture lighting equipment
* Handle problem situations and resolve them as they arise
* Provide assistance and assume responsibility for other areas as required by the Director
Qualifications
* Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required; Rental Tracker Pro knowledge a plus
* Broad understanding of motion picture and television lighting, grip, and electrical equipment
* Must have a strong understanding of LED Technologies and its impact on the industry
* Strong background in asset management with the ability to ensure maximum utilization of assets across all productions
* Exceptional customer service skills with a strong sense of urgency
* Able to organize, prioritize and execute numerous orders in tandem
* Must handle stressful situations professionally and confidentially as well as interact with co‑workers and clients professionally
* Must be an effective troubleshooter, communicator, and problem solver
* Accuracy with details essential
* Extensive experience in production support services within the Film and Television industry
* Proven knowledge of motion picture and television production support services
* Experience working with and supporting multiple stakeholders, vendors, and customers
* Ability to interact with all levels of personnel, operational supervisors, and front‑line crew
* Ability to navigate through very complex situations and personalities
* Ability to coach employees, encourage teamwork and promote high standards of customer services
Additional Information
As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Entertainment Providers
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