Main area Corporate - Administrative and Clerical Grade NHS AfC: Band 3 Contract 2 x permanent and 1 x 12 month fixed term posts available Hours
* Full time
* Flexible working
37.5 hours per week (The service is open between 08.00 and 17.00 Monday to Friday) Job ref 381-CO-7124976
Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust Town West Bromwich Salary £24,937 - £26,598 per annum Salary period Yearly Closing 29/07/2025 23:59
Elective Access Administrator
NHS AfC: Band 3
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
PREVIOUS APPLICANTS NEED NOT APPLY
We are looking for highly organised, proactive, enthusiastic and customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.
Based at Sandwell Health Campus the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a ‘Best in Class’ service.
The department has four main areas –
* Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties;
* Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging,
* Contact Centre, who are the main point of contact for our service users and manage follow up appointments.
* Scheduled Care, who manage in-patient activity throughout the Trust
Main duties of the job
The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks.
To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels
Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Person specification
Qualifications
* GCSE or equivalent in English and Mathematics
* Proof of qualification
* Business or administrative qualification
Experience
* Evidence of continued personal / professional development
* Experience in a Customer Focused environment
* Experience of working in a fast paced, complex or regulated environment
* Experience working in the NHS
* IPM experience
* Experience of clinic and waiting list management
* Experience of Data Protection regulations
Personal Qualities
* Communicate effectively using a variety of media
* Work on own initiative or as part of a team
* Reliable and a flexible approach to cross site working and working hours.
* Ability to meet targets in a pressurised arena
* Able to work within policies and procedures
* Able to manage and prioritise own workload.
Knowledge
* Knowledge of PAS system
* Knowledge of RTT and pathways
* To be able to give and understand written instructions
* Able to accurately maintain records
* Able to compile reports and updates
* Excellent Verbal and Written communication skills
* Good telephone manner
* Good interpersonal skills
* High quality service focus
* Ability to deal with distressed/angry patients/families on a daily basis
Mental Effort
* Able to deal with sensitive matters calmly and clearly
* Able to concentrate for long periods and deal with regular interruptions
Emotional effort
* To be able to handle sensitive and confidential information in accordance with Trust policies.
* To be able to deal with challenging situations
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Employer certification / accreditation badges
Application numbers
Please note-If this vacancy receives a high number of applications, it will close before the stated closing date. Please ensure that you have completed and submitted your application at your earliest convenience to avoid disappointment.
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