Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Complaints Team at L&Q:
At L&Q we're committed to delivering exceptional service to our residents - and that means learning from every experience.
As one of our resolution team managers you will lead and inspire a team of complaint handlers to ensure a high-quality, robust, and timely complaint management service is provided to residents and other external stakeholders at various levels. The role will help to improve the customer complaints experience to increase resident satisfaction, and you will directly manage Resolutions Team Leaders to role model and implement areas of accountability.
Are you an inspirational leader with a track record of managing successful large complaint teams?
If this sounds like you, we would love for you to apply!
Your impact in the role:
1. Lead the resolutions team to handle customer and stakehol...