Role Summary
The Administrator role will support the back‑office functions of the BSW (B&NES, Swindon, Wiltshire) Community Health SPA and has a key role in providing administrative, clerical and organisational support to services. The role will liaise with other departments and services, responding effectively to enquiries from patients/service users, referrers / health care professionals, other agencies and the public. The role will consistently promote a patient focused service, delivering a positive customer experience and supporting effective internal and partner working relationships across BSW.
Key Responsibilities and Opportunities
* Access to our free well‑being service available 24/7/365 online and by telephone including counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self‑help, telephonic career coaching and monthly well‑being newsletters.
* Free statutory and mandatory training, as well as access to a range of courses and e‑learning to develop further skills and in‑house opportunities continuing your professional development.
* Innovative forward‑thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users.
* Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives.
* The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.
* This is a demanding role requiring high levels of administrative skills / communication skills and the ability to work proactively as part of a team. The role may also require verbal and written client and stakeholder contact, requiring a high level of inter‑personal skills. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information.
* Opportunities to work in different areas and various different services to gain new knowledge and experience.
* Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry‑leading care and quality, We change lives by transforming health and care.
About the Organisation
Established in 2006 we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and well‑being services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.
Bank Administrator – HCRG Care Group
As a Bank Administrator, you’ll be working as part of the HCRG Care Group Team in our 0‑19 service. At HCRG Care Group you will benefit from the following.
* £13.64 an hour.
* Self‑booking and access to all bank shifts! Staff are given access to all Bank shifts within their Business Unit and can self‑book providing they meet the shift requirements.
* Request a Duty – Staff can make shifts or Day Off requests prior to the creation of a roster up to six weeks in advance. This helps promote a better work life balance and allows for personal commitments to be met.
* HCRG Care Group is pleased to offer access to Wagestream – which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high‑interest loans or overdraft fees – simply get paid as you go.
* Working in an environment focused on the highest clinical and quality standards.
Equal Opportunities Statement
We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
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