Job Description
The Role
1. To support the care management team
2. Conduct client and care professional introductions
3. One day per week dedicated to supporting the scheduling team
4. Participate in on-call duties as required. Compliance with Home Instead's Equality, Diversity and Equal Opportunities policy
5. Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
6. Audit client care plans and assist with digital care planning
7. Maintain accurate client and care professional records on the Home Instead software
8. Carry out client reviews and action these accordingly
9. Ability to cover frontline care visits as part of the on-call role
10. Carry out any other duties deemed necessary for the successful operation of the business
Qualifications
11. Have or working towards a Level 2 NVQ in health and social care or equivalent preferred
12. Experience in the care sector delivering a wide range of personal care & medication administration services
13. Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
14. Good communication skills with the ability to build rapport quickly
15. Must understand the importance of confidentiality working within the current legislation
16. Good working knowledge of IT systems with experience of microsoft office or google suite and virtual communication platforms, with the attitude to learn and adopt new technologies and software where appropriate
17. Must have a full driving licence and means of transport if required within the territory to visit clients
18. Be organised and flexible to meet the needs of the business
Additional Information
Core Competencies
19. Drive Results
20. Customer Focus
21. Influencing
22. Teamwork & Collaboration
23. Communication & relationship management
24. Living Home Instead
25. Agile learner
Role Specific Competencies
26. Adapting to change
27. Quality focus