Job Description
We are recruiting for an IT Technician on contract for a leading Telecoms organisation based in Plymouth.
Job Description
T2 Technician Onsite Site Based engineer
* Working either within a team on site or as the single point of contact for site.
* Provide desktop hardware installation and swap services and assist users if required.
* To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required.
* Provide desk side support functions to the customer if needed, and handle walk-up queries for software and hardware issues.
* Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must.
* Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
* Meeting room support and fault diagnosis.
* Ensure the Team Leaders are aware of any issues or potential escalations.
Current UK driving license mandatory