Overview
To staff the Lifeline and Emergency Planning Control Room on a rota basis. Flexible shift pattern, including nights, weekends and bank holidays. DBS check required. Welsh language ability is desirable.
Responsibilities
* Maintain the confidential Lifeline records system.
* Programme/maintain Lifeline and Telecare equipment.
* Receive and action all Lifeline calls according to the Control Room's Code of Practice.
* Be the on-duty operator in the Control Room on a rota basis.
* Provide guidance and assistance to Service Users; Next of Kin; Scheme Managers and/or nominated contacts to establish the relevant information required for appropriate response.
* Monitor and respond to alarm systems, including future additions to the system.
* Record and action all out-of-hours maintenance calls and queries for MTCBC and other contracted Associations.
* Perform other duties as directed by the Corporate Support Manager or a senior nominated officer, as deemed legal and reasonable at the time of instruction.
* Any other duties deemed reasonable and commensurate with the post.
Qualifications and Skills
* Must be able to demonstrate relevant experience using telephone systems to engage with customers.
* Some knowledge of the Housing Repairs System is desirable but not essential.
* Experience with Community Alarm Service operations.
* Knowledge and understanding of the Data Protection Act.
* Experience of working with IT systems.
Experience Requirements
Control Room Operator experience and familiarity with handling multi-channel communications is implied in responsibilities above.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Manufacturing
Industries
* Manufacturing
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