Shared Service Manager – Council Tax (Revenues & Benefits)
Location : East Hertfordshire District Council
Contract : 3 months (possible extension)
Working Pattern : Monday–Friday, Hybrid (minimum one day in the office every Friday)
About the Role
As a key member of the management team, you will lead the effective and efficient delivery of Council Tax functions across our shared service. This role requires strong leadership, operational oversight, and the ability to drive performance while ensuring compliance and excellent customer service.
Key Responsibilities
* Oversee the collection of £200+ million in revenues
* Lead the administration and collection of Council Tax
* Support End of Year and Annual Billing processes for 2026 / 2027
* Liaise with internal and external stakeholders, including auditors and government bodies
* Provide strategic support to the Assistant Director for Revenues & Benefits Shared Service
What We’re Looking For
* Proven management experience in Revenues
* Strong knowledge of Council Tax legislation and processes
* Demonstrated leadership and team management skills across remote and hybrid settings
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