Barchester Healthcare Homes Limited seeks a detail-driven Customer Service Executive to optimise telephony systems and enhance the quality of our contact centre and customer journey.
This remote position includes regular meetings at our Newcastle contact centre. Key responsibilities include leading data analysis for IVR performance, managing telephony platforms, and optimising the customer journey through insightful data management.
The ideal candidate will have experience in telephony systems management and a proactive approach to improving customer service.
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