Job Responsibilities
* Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
* In the event of an emergency, call the appropriate response team or authorities.
* Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
* Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
* Arrange cover for holidays and illness where necessary.
* Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
* Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
* Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
* Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
* Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources. By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
Key Competencies
* Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face‑to‑face environment.
* Communication – a natural communicator, with the ability to resolve issues and complaints effectively.
* Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
* IT – able to operate Microsoft Office applications, and confident in learning new systems.
* Administration – organised, methodical and experienced in keeping accurate records.
* Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self‑motivated, pro‑active, team‑oriented, and innovative.
About FirstPort
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Benefits
The benefits of working with us can include discounted gym membership, a true work‑life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being diverse.
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