Are you looking for an opportunity to lead a high-performing L&D support function while partnering closely with training providers and driving impactful learning delivery across a complex organisation? Reporting to the Head of HR Shared Service Delivery, this role will lead the Learning & Development Support team, ensuring the effective delivery of administrative and operational support aligned to business priorities and the needs of L&D leaders and the wider People Hub. Working closely with a broad range of stakeholders, you'll help ensure a seamless and high-quality experience across Sopra Steria's learning and development offering. This is a hybrid role, based in our Newcastle office three days per week (Tuesday-Thursday). What you will be doing: Lead, coach and develop a small L&D Support team (3 direct reports), driving a high-performance, service-focused culture. Drive continuous improvement across L&D processes, enhancing efficiency, consistency and overall service delivery. Own the administration, configuration and optimisation of the LMS (ideally Cornerstone), including content and curriculum management. Partner with L&D leaders to manage the course catalogue and maximise LMS reporting and insight. Deliver accurate and timely reporting in collaboration with MI and Finance teams, including cost tracking and apprenticeship levy management. Build strong stakeholder relationships across L&D and the People Hub, supporting projects, community initiatives and wider People & Culture priorities What you'll bring: A strong service mindset with a proven track record of delivering high-quality customer support. Hands-on experience with LMS platforms (ideally Cornerstone), including administration, troubleshooting and optimisation. Experience within Learning & Development, including LMS/MOOC configuration and content management. Strong analytical skills, with the ability to interpret data and generate meaningful insights. Previous line management experience, ideally within an L&D or HR environment. A proactive, solutions-focused approach, with a drive to improve processes and enhance user experience. A self-starter mindset, with a focus on efficiency, automation and continuous improvement. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Newcastle Upon Tyne - 3 days in office Tues - Thurs Security Clearance Level: SC clearance Internal Recruiter: Amy Salary: £45K - £50K depending on experience Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.