About The Role
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NHS 111 Health Advisor | Located on site - London, Stockley Park
Shifts: Please note, shift patterns that we are able to offer at the moment will be late evenings and weekends, OR we can offer overnights.
Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.
To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like - simulation call
Training And Development
We offer extensive, fully paid training to equip you with the skills to become a Health Advisor and learn the systems. The training is an essential part of this role and you would be required to attend to the training every day for the duration of the course.
Schedule
Saturday 10th January (Tuesday - Thursday 6pm - 9:30pm AND Saturday and Sunday 9am - 5pm for 5 weeks)
Monday 19th January (Monday-Friday 9:30am - 5pm for 4 weeks)
Monday 16th February (Monday-Friday 9:30am - 5pm for 4 weeks)
Saturday 21st February (Tuesday - Thursday 6pm - 9:30pm AND Saturday and Sunday 9am - 5pm for 5 weeks)
Please click here for further information about the training: NHS 111 Health Advisor Journey
What you'll be doing
As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.
Some Of Your Responsibilities Will Be
* Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
* Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
* Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
* Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
* Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.
What we'll look for in you
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
We Are Seeking Professionals Who Have
* Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
* Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
* Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
* Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
* Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
* IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies
* GCSE/Functional Skills English and Maths (or equivalent).
If you are interested in the role and would like more information, please email Hannah Crossey on hannah.crossey@practiceplusgroup.com
Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check