Contract Controller
Hours: Monday to Friday, 40 hours per week 8:00am to 5 pm (30 mins unpaid lunch)
Location: Ellesmere Port, UK - Travelling adhoc to Bolton (adhoc for training and cover only)
Contract: 3 Months
Payrate: £13.23 per hr. via PAYE
PURPOSE:
To always provide excellent customer service, act as the main point of contact for Ad-hoc requests and customer service interaction / reaction.
To provide high-quality customer orientated advice and information to a key Client customer either face to face or virtually, be it internal or external.
To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes.
To utilise both client electronic systems to deliver our services
To be the interface between the operatives and the business in regards to required delivery
RESPONSIBILITIES
PEOPLE
* No direct people management responsibilities.
* To be the interface between the customer and the business where applicable to deliver administrative functions
* Required to provide support for the Operations team at short notice to liaise with the site team, customers and external service providers.
* Work with internal and external service providers, booking collections, dealing with queries. Raise purchase orders and administrate invoicing as standard
* Responsible for individual contract administrative functions to be defined
* Direct contact with Contract Controls Supervisor and their respective Administrative team and function
* Support the security clearance process, attend client meetings and contribute towards the collation of KPI data
* Train in payroll and provide adhoc support for another Client site in Bolton during periods of annual leave and sickness
* Be flexible to carry out other administrative duties as required by the Contract Controls supervisor, within reason
CUSTOMERS
* Regular contact with internal and external customers as required
* To ensure processes and procedures are followed effectively
* To deliver all SLAs required by the contract in respect of reporting and administrative function
* In this role the holder must be able to be flexible & adaptable to changes as the client frequently make them to the systems and needs
* In this role the holder must be aware of foreseeable changes in order to prepare for them
SUSTAINABILITY
* Suggest process improvements to ensure effective and sustainable Contract Controls to meet the needs to the IWE business and support the Customer requirements
SKILLS
* Good Communication skills - Proficient
* Strong Organisational skills - Proficient
* Good people engagement
* skills - proficient
* Good level of Google and
* Microsoft skills - proficient
* systems - Proficient
BEHAVIOUR
* Team player
* Able to work on own
* Good interpersonal skills
EXPERIENCE
* Proficiency in using Microsoft office & Google document systems
* Strong communication skills.
* Ability to build and maintain effective relationships with internal and external customers.
* Ability to plan and coordinate effectively and have a strong awareness of deadlines
QUALIFICATIONS AND SKILLS
Essential
* Good organisational skills with the ability to prioritise
* Excellent knowledge of MS Office, in particular Excel
* Excellent attention to detail
* Problem solving and initiative
* Experience in working to deadlines
Desirable
* Ability to identify trends and efficiencies / best practice / optimisation opportunities
* Industry administration experience.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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