Job Title: General Manager
Location: East London
Salary: £75,000 per annum
Employment Type: Full-Time, Permanent, On-Site
Role Overview
As the General Manager, you will be responsible for overseeing and managing all aspects of the property's operations to ensure its seamless functioning and success. This multifaceted role is critical to the overall success and profitability of the building. From managing day-to-day operations to driving profitability and enhancing the resident experience, the role is pivotal in creating a thriving and vibrant community for residents.
Key Responsibilities
* Oversee all departments, including Front Office, Maintenance, Sales & Marketing, and Building Management.
* Develop and implement operational plans to ensure smooth day-to-day operations.
* Ensure compliance with all applicable laws, regulations, and company standards.
* Manage and develop a high-performing team.
* Foster a positive and productive work environment.
* Develop and implement revenue management strategies to maximise occupancy and rental growth.
* Identify additional commercial opportunities to drive income.
* Implement effective distribution strategies across multiple channels (OTAs, direct bookings, group sales).
* Analyse market trends and competitor activity to optimise pricing and occupancy.
* Manage relationships with key distribution partners.
* Achieve and exceed revenue and profitability targets.
* Lead the development and execution of leasing and marketing plans.
* Build and maintain relationships with key clients and partners.
* Oversee marketing campaigns to attract new residents.
* Track and analyse marketing performance to measure ROI.
* Ensure residents receive exceptional service and exceed expectations.
* Respond promptly and effectively to enquiries and complaints.
* Identify and implement opportunities to improve the resident experience.
* Monitor resident satisfaction metrics and take action to address concerns.
* Develop and manage the property's budget.
* Monitor and control expenses to ensure profitability.
* Prepare and present financial reports to ownership.
* Act in line with company values, integrating them into all work practices.
* Participate in team, departmental, and corporate projects as required.
* Maintain high standards of customer confidentiality and data protection compliance.
* Act as an ambassador for the property and organisation in all interactions.
* Support community-building events and initiatives.
* Undertake additional duties as reasonably requested.
Person Specification
Essential
* Strong alignment with company values.
* Honest and trustworthy with an exemplary track record.
* Excellent communication and customer service skills.
* Experience in the hospitality industry, including experience in a leadership role.
* Proven track record in revenue and distribution management.
* Strong understanding of sales and marketing principles.
* Excellent interpersonal and leadership skills.
* Ability to work effectively under pressure and meet deadlines.
* Self-motivated with high energy and enthusiasm.
* Committed to equality, diversity, and mutual respect.
Benefits
* Critical Illness Cover: Automatic inclusion after 12 months' service.
* Eye Tests & Glasses: Eye test up to £30 every 2 years.
* Family-Friendly Pay: Enhanced maternity, paternity, and adoption pay (subject to eligibility).
* Life Assurance: Death in service benefit at 4x basic annual salary after 12 months' service.
* Benefits Platform: Access to wellness programs, lifestyle classes, rewards, and discounts from day one.
* Private Healthcare: Company-covered healthcare with option to add family members.
* Season Ticket Loans: Available post-probation to assist with travel costs.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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