Your new company
You will be joining an established organisation operating within the not-for-profit sector, with a strong presence across the West Midlands. The organisation has demonstrated consistent growth and development, underpinned by a clear strategic direction and a focus on delivering sustainable, high-quality services.
Your new role
An opportunity has arisen for an experienced Head of Operations to join a senior leadership team. Reporting directly to the Chief Executive and operating as a key member of the Executive Management Team, you will be accountable for the day-to-day delivery, performance and quality of services across the organisation. This is a pivotal leadership role, combining strategic influence with operational accountability, ensuring services are delivered in line with organisational standards while meeting all regulatory, contractual and legislative requirements. You will play a key role in driving operational performance and aligning service delivery to wider organisational priorities and future growth plans. Key responsibilities include:
1. Provide clear and effective leadership to operational teams and senior managers
2. Oversee the delivery of services across multiple locations, ensuring consistency, quality and compliance
3. Ensure adherence to regulatory frameworks, safeguarding requirements and contractual obligations
4. Take a ...