Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Manager, Loyalty Operations and Experience We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.
At Expedia Group, we aim to make travel more rewarding for our customers. Our loyalty members are at the heart of our business, driving revenue and satisfaction across our brands. We’re looking for a passionate and strategic leader to join our Traveler Engagement and Loyalty (TEaL) organization and help shape the future of loyalty operations and customer experience.
Do you love creating seamless experiences and building scalable processes that delight travelers?
As
Senior Manager, Loyalty Operations and Experience, you will lead the development and execution of operational strategies that ensure our loyalty programs deliver exceptional value and consistency across all touch points.
In this role, you will: Operational Excellence Develop and institutionalize best practices for managing loyalty program rules and mechanics across Expedia Group
Build and evangelize standard operating procedures, communication workflows, and issue triage processes to ensure smooth program execution
Operationalize and expand “run-the-business” initiatives for loyalty features such as Price Drop Protection and redemption opportunities across multiple lines of business
Cross-Functional Leadership Collaborate with Marketing, Product, Finance, Legal, Technology, and Brand teams to enhance loyalty programs and deliver a simple, consistent traveler experience
Influence functional roadmaps to prioritize initiatives that align with loyalty program vision and brand needs
Serve as a key integrator and advisor in enterprise-wide projects, representing loyalty operations and experience
Team Leadership Manage and mentor a high-performing team, fostering a culture of collaboration and innovation
Set clear objectives, provide regular feedback, and support career development through performance plans and coaching
Ensure optimal workload distribution and skill alignment across team members
Experience and Qualifications Bachelor’s degree preferred; 10+ years of experience in loyalty, marketing, or related fields
Proven success managing large-scale, global programs with cross-functional teams
Deep understanding of loyalty program best practices and customer experience design
Strong analytical skills with the ability to interpret complex data and drive actionable insights
Exceptional communication and influencing skills, including experience engaging executive-level stakeholders
Ability to thrive in a fast-paced environment, managing multiple priorities with attention to detail
Proficiency in Microsoft Excel and PowerPoint; experience with Tableau and digital collaboration tools
Familiarity with AI-driven approaches for process optimization is a plus
The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including
medical/dental/vision,
paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (
IATAN
) membership.
View our full list of benefits
.
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the
Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is
careers.expediagroup.com/jobs
.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.