Were one of the leading Social-first agencies in the UK and US, helping global brands, household names, and high-growth scale-ups accelerate their business growth.
We’re a team of 70+ across London, Bath, New York & Miami, with big ambitions to be one of the leading Social agencies and Social Commerce teams worldwide.
We’re looking for an Account Manager to join our growing Social Commerce team. This is an exciting opportunity to work closely with the Head of Social Commerce to help build and scale this new offering from the ground up.
You’ll play a key role in managing day-to-day client relationships, supporting TikTok Shop operations, and helping deliver strong commercial results for brands.
This role is ideal for someone with 2–4 years’ experience in Social Commerce and/or TikTok Shop—either agency-side, brand-side, or within TikTok.
Support the management of client accounts across TikTok Shop, acting as a key day-to-day contact
Assist in planning and executing social commerce strategies to drive sales and growth
Manage TikTok Shop operations, including product listings, promotions, and campaign coordination
Optimise product listings across TikTok Shop (titles, imagery, descriptions, pricing and merchandising)
Support the delivery of Creator Campaigns, working directly with creators or managing agencies
Monitor performance and report on key metrics, including GMV, conversion rates and ROI
Collaborate with Paid, Creative and Organic to deliver integrated campaigns
Help onboard new clients and support smooth delivery from day one
2–4 years’ experience in growing brands on TikTok Shop
~ Hands-on experience with TikTok Shop (agency, brand or platform side preferred)
~ Strong organisational skills and ability to manage multiple projects
~ Confidence working with data and performance metrics (Excel/Google Sheets)
~ Interest in social commerce, TikTok trends and digital marketing
Compensation
£Work From Home: We operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home.
️ Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And thats not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period.
Flexible hours: We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.