Job Description
Candidates MUST hold NPPV3 clearance
Job Title
First Line Field Engineer Windows 11 Upgrade
Location
Exeter Plymouth or Dartmouth (field-based)
Clearance Requirement
NPPV3 (must be in place before starting)
Contract Type
Contract 4 Months
About the Role
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter Plymouth and Dartmouth. The role involves travelling to client locations providing hands‑on support and ensuring a smooth transition for end users.
Key Responsibilities
* Perform on-site Windows 11 upgrades on desktops and laptops.
* Provide first-line technical support to end users during and after upgrades.
* Diagnose and resolve hardware / software issues escalating where necessary.
* Install and configure applications ensuring compatibility with Windows 11.
* Maintain accurate records of issues resolutions and upgrade progress.
* Adhere to security compliance and organisational IT standards.
Skills & Experience Required
* Proven IT support or field engineering experience.
* Strong knowledge of Windows 10 and Windows 11 operating systems.
* Experience with troubleshooting hardware / software and basic networking.
* Excellent problem-solving and customer service skills.
* Ability to work independently across multiple sites.
* Valid NPPV3 security clearance (mandatory).
* Full UK driving licence with willingness to travel across Exeter Plymouth and Dartmouth.
Desirable
* Experience with OS deployments and upgrade projects.
* Familiarity with Active Directory Group Policy and Endpoint Manager (Intune).
* Relevant IT certifications (CompTIA A, Microsoft Certified etc.).
Key Skills
Active Directory, Technical Documentation, Windows, On-Site Support, Test Equipment, Linux, Internet, Preventive Maintenance, Technical Assistance, Troubleshoot, Problem Resolution, Setup, hardware, Technical Support, UNIX
Employment Type
Full‑Time
Experience
years
Vacancy
1
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