In this role, you will be responsible for managing and developing relationships with key commercial customers and brokers, focusing on promoting our Claims Proposition and enhancing the customer journey. Your portfolio will include alignment to a specific trading branch as well as a designated set of brokers, and customers, though flexibility is required for specialist or customer-driven work outside these areas. You will act as the primary liaison for all classes of business, representing the Claims Division both internally and externally at a senior level. A core part of your role will involve promoting service initiatives, managing expectations, and driving continuous improvements in customer experience and claims understanding. Our team works collaboratively across business areas, with Claims Proposition Managers playing a critical role in pre-quote engagement, acquisition, and implementation stages. Youll also contribute to the development of central materials and the evolution of our claims offering to meet changing customer needs. This is a hybrid role (2 days per month) based out the Leeds offices. Salary Information Pay: Circa £43,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package. About You • Creating and maintaining a comprehensive suite of proposition materials to support consistent and effective presentation of the claims offering. • Promoting the Claims Proposition and its services by engaging with internal teams, brokers, and clients through training, forums, and trading meetings. • Liaising with Claims Operations and Handling Centres to align customer expectations with service capabilities and operational delivery. • Presenting tailored claims propositions during the pre-quote phase, including negotiating bespoke service elements and managing approval processes. • Implementing onboarding plans for new customers, ensuring clear communication, designated contact points, and internal readiness. • Reviewing ongoing customer performance to identify service improvements and conducting post-lapse analysis to inform future enhancements. Essential Skills • Proven ability to plan, prioritise, and manage a varied workload, balancing short- and long-term objectives in line with business and customer needs. • Proven ability to make confident, well-informed decisions, supported by thorough research, commercial impact awareness, and a clear understanding of broader business priorities. • Demonstrated ability to improve processes, strengthen customer relationships, and adapt to market changes through practical and innovative problem-solving. • Proven track record of effective team collaboration, including supporting and coaching others to achieve shared goals in a high-performance environment. • Resilience and personal accountability, with a proactive mindset, and consistent focus on delivering high-quality outcomes. • Excellent written and verbal communication skills, including the ability to influence stakeholders and manage challenging conversations effectively. • Good commercial and technical awareness of claims operations, customer expectations, and evolving market dynamics. • Proficiency with the Microsoft suite, with expertise in Excel and PowerPoint. We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme. Desirable Skills • Progressing towards a CII qualification. What We Will Offer You Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including: • Flexible buy/sell holiday options • Hybrid working • Annual performance related bonus • Contributory pension scheme • Development days • A discount up to 50% on a range of insurance products including car, home and pet • Retail discounts • Volunteering days