Bromford Aylesbury, England, United Kingdom
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Bromford Aylesbury, England, United Kingdom
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Contract: Permanent, Part-time, (15 hours per week, Saturdays and Sundays)
Location: Griffin Place, Aylesbury, HP19 8FE
Application Closing Date: Sunday 27 July 2025
If you want to spend your time building relationships, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.
As customer coach, you will have the opportunity to make a real difference and change people’s lives for the better. You’ll support around 60 households — ensuring residents understand their responsibilities, arranging maintenance and offering guidance that empowers them to make the right decisions.
At Griffin Place, we operate in conjunction with Buckinghamshire Council, providing award-winning temporary accommodation, which helps homeless individuals and families achieve a better quality of life. And, as customer coach your contribution is key in delivering successful outcomes.
An approachable and flexible approach is a must. You’ll be resilient, comfortable having honest conversations that move people to action as well as excellent time management skills; being able to juggle conflicting priorities and still achieve results.
To be successful here, you will need to be someone who genuinely cares about people. A friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You will need to be able to work by yourself, have a keen eye for detail and be confident enough to make decisions and take action should the need arise.
The role is subject to an enhanced DBS check.
You Will Be Someone Who
* Has experience of working with vulnerable people, ideally in a social housing environment or homelessness
* Is curious and doesn’t shy away from having difficult conversations
* Sees the best in people and has the capacity to coach
* Is tenacious and resilient – who does what it takes to achieve the right outcome
* Has a track record of being self-motivated, flexible and able to manage your workload
* Is a strong and positive contributor even when the going gets tough
* Has a reputation for first-rate influencing, negotiating and relationship building skills.
By joining Bromford (part of BromfordFlagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach, all backed by the scale and ambition of the BromfordFlagship group. Join us to help create communities where people can put down roots, feel secure, and thrive.
Your previous experience may be in roles such as housing manager, housing officer, tenancy officer, homeless support worker, homelessness prevention officer, amongst others.
The closing date is Sunday 27 July. Interviews will be held at Griffin Place, Aylesbury on either Wednesday 30 July or Thursday 31 July 2025.
About Us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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