Director of Spa
Reporting to the Cameron Club General Manager, the Director of Spa will provide strategic leadership, commercial direction and operational excellence across the Spa operation. This is a high‑impact leadership role with full accountability for delivering exceptional luxury guest experiences alongside strong commercial performance, sustainable revenue growth and profit delivery.
The Role
Key responsibilities include:
* Full ownership of Spa commercial performance, including revenue growth, profitability, EBITDA delivery, budgeting, forecasting and cost control.
* Driving revenue across treatments, retail, memberships, wellness experiences and ancillary services through innovative commercial strategy and exceptional execution.
* Optimising pricing strategy, treatment mix, therapist productivity, capacity utilisation and yield management to maximise performance.
* Leading the development of compelling spa and wellness experiences that strengthen Cameron House’s position as Scotland’s leading luxury resort.
* Partnering with resort commercial, sales and marketing teams to develop promotional activity, packages, partnerships and demand‑generation initiatives.
* Owning retail performance strategy, driving product sales, merchandising standards and conversion performance.
* Establishing clear KPIs across commercial, operational and guest experience metrics, holding leaders accountable for performance delivery.
* Ensuring consistent delivery of Forbes/5‑star luxury service standards across every guest touchpoint.
* Leading all compliance, health & safety, payroll, people management and operational governance requirements.
* Building a high‑performing culture through strong leadership, talent development, engagement and retention.
Direct leadership responsibility for:
* Spa Management
* Therapists
* Spa Reception
* Spa Attendants
* Spa Cleaners (currently an external provider)
Who we’re after
* Exceptional, commercially astute leader with passion for luxury hospitality, wellness and delivering unforgettable guest experiences.
* Confident and inspiring people leader with strong presence, natural flair and the ability to motivate high‑performing teams.
* Strategic and commercially driven operator with a proven track record of driving revenue growth, profitability and operational excellence within a premium Spa, Wellness or Leisure environment.
* Strong financial and commercial acumen, experience managing budgets, forecasting, payroll productivity, performance metrics and identifying opportunities to enhance commercial returns.
* Creative and entrepreneurial thinker with the ability to evolve the Spa offering through innovative treatments, wellness programming, retail performance, partnerships, packages and guest experiences.
* Highly experienced in luxury guest service delivery, obsession for exceeding expectations and maintaining the highest standards across every touchpoint.
* Exceptional communicator, both verbally and in writing, able to influence, engage and build credibility with guests, members, colleagues and senior leadership.
* Passionate coach and motivator with a strong track record in talent development, performance leadership, engagement and retention, creating a culture of accountability, pride and excellence.
* Detail‑oriented, highly organised and self‑disciplined, with impeccable personal presentation and the ability to ensure those standards are consistently reflected throughout the team.
* Strong operational credibility, including sound understanding of compliance, health & safety, people leadership and operational governance within a luxury hospitality environment.
* Significant recent leadership experience within a high‑end, five‑star Spa, Wellness or Leisure environment, with proven responsibility for both operational and commercial performance.
* A recognised Spa Therapy qualification would be advantageous, alongside a strong understanding of luxury wellness trends, guest expectations and premium service delivery.
* Full driving licence essential due to the unique scale and spread of the Cameron House estate across Loch Lomondside.
People we seek to support our values
* Ambition, drive and determination to meet challenges head on.
* Friendly and genuinely caring about our guests and the service they receive.
* Commitment to go beyond guests’ expectations to make their stay special.
* Show care for our team, supporting colleagues to reach their best.
* Respect and protect the environment we work in and never take it for granted.
What’s in it for you
* Free meals when on duty in team cafés.
* Pension scheme and Stream financial services.
* Long‑service awards with high‑street shopping vouchers and overnight stays.
* Enhanced holidays with long service.
* Free Leisure Club Membership, with friends and family discounts.
* Employee care service offering lifestyle and wellbeing support and counselling via a confidential helpline.
* On‑site discounts on accommodation, food & beverage, golf, spa, cruises, activities, cinema tickets and retail products.
* Lifeworks App discounts on everyday purchases.
* Supplier and local business discounts (e.g., Sealy Mattresses and selected Lomond Shores retailers).
* Free parking.
* Fully funded work‑based training and development, including apprenticeships, structured work experience, supported scholarships, graduate programmes, specialist craft training and formal qualifications up to HND and degree level.
We are located 40 minutes from the centre of Glasgow, within reach of Loch Lomond and Trossachs National Park.
#J-18808-Ljbffr