Overview
We are currently looking for an Administrative Assistant working 30 hours per week Monday, Tuesday, Thursday, Friday, supporting the Shropshire Adult Mental Health Services. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. The administration offices are busy, and the role is challenging but it is also rewarding as you support this team and the Mental Health teams as a whole.
Responsibilities
* Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
* Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
* Type a range of documents including emailed requests, copy typing, and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
* Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
* Manage and deal with calls from service users, families, carers, and other professionals.
* Support the team in carrying out admin work requests via the centralised admin inbox.
* Confidently handling queries of a challenging/sensitive nature.
* Concise and accurate message taking.
* Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
* Prioritise own workload and meet deadlines in order to meet the requirements of the post.
About the role and team
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be. We are looking for an Administrative Assistant to join our Adult Mental Health Services situated at 25 Corve Street, Ludlow. The Service offers mental health care and treatment across a variety of different age ranges and presentation. You may already live in Shropshire or are considering relocation to an idyllic semi-rural location.
The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
Skills and qualifications
* Enthusiasm to provide a high-quality administrative service.
* Strong computer skills in particular Word and Outlook.
* Attention to detail.
* Good grammar and written skills.
* Honesty, integrity and commitment.
* Quick thinking as priorities can change.
* Strong and confident customer service skills.
* Team player.
* Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.
Benefits and environment
* Supporting your career development and progression
* Excellent NHS Pension scheme
* Generous maternity, paternity and adoption leave
* Options for flexible working
* Up to 27 days annual leave (increasing with service up to 33 days)
* Extensive Health and Wellbeing support and resources
* If you work in our community teams, we pay for your time travelling between patients
* Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
* Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
* Salary sacrifice bikes up to £2k
* Free car parking at all trust sites
* Free flu vaccinations every year
* Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
Other information
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
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