Pay Rate: £14.20
Location: Westquay Shopping Centre, Southampton
Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team onsite. The shift pattern is 4 on 4 off, with an hourly rate of £14.20, working 42 hours per week. You will report directly to the Duty Controller.
Responsibilities
* Ensure CCTV is effectively monitored across the whole scheme, escalating issues as necessary
* Escalate incidents to the relevant personnel
* Highlight Health and Safety issues and report to Tech Services
* Communicate clearly and effectively with all departments
* Monitor security entry and exit to the service yard
* Assist the Duty Controller in updating Control Room records
* Assist in issuing Contractor ID passes and keys
* Assist customers and retailers with their enquiries on the telephone
* Direct security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors
* Flexibility to pick up overtime on the other team
* Perform general administration duties if required
* Undertake any other reasonable duties as required to meet the needs of the business
Qualifications & Experience
* Literate and numerate
* Flexibility to work shifts on a 24‑hour rota
* Knowledge of CCTV operations, including Data Protection
* SIA Security CCTV Licence is essential
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.
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