Sales Team Leader / Trainer
LOCATION - Stockport (Head office)
HOURS - Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm NO WEEKENDS
SALARY - OTE 40K+
If you have experience in Sales negotiation and experience in leading teams then this role is for you.
Key Responsibilities
* Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
* Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
* Monitor call volumes and incoming call traffic, ensuring are being productive during their working day.
* Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
* Verify conversations are reflected within our CRM.
* Deliver ongoing, coaching, and performance reviews to support team development.
* Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
* Ensure compliance with company policies, industry regulations, and data protection standards.
* Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
* Support onboarding, and training of new staff members as required.
Skills & Experience Required
* A background in performance management, coaching, and staff development.
* Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector.
* Excellent communication, motivational, and interpersonal skills. Strong planning and organisational skills with detailed day to day resource planning for the team.
* Analytical mindset with the ability to interpret performance data and act decisively.
* Ensure the team's calls and back office processes are handled to the required qualities, by analysing calls and providing ongoing feedback.
* Regularly reviews in monitoring live call statistics to ensure that service levels are achieved on a consistent basis and delivery of the customer experience.
* Achieve targets relating to queue management, lead qualification, lead conversion and the Estates sales performance.
* Excellent verbal and written communication skills with a proven ability to listen, understand and inspire.
* Proven ability to build, develop and maintain good relationships delivering best in class customer service to both external and internal stakeholders.
* Full UK clean driving licence with a car/access to a car for business use is essential driving licence and willingness to travel if required to our branch locations
What's on offer
* A competitive salary, OTE £40k+ based on experience and knowledge
* Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm
* Staff discounts on our services
* Company Pension after qualifying period
* 22 days holiday plus Bank Holidays.
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