Description
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* Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
* Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
* Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
* Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
* Support and manage the program together with other Team Leaders and Managers
* Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
* Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
* The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GBR Widnes Sainsbury's Widnes Call Centre, Royal Avenue
Language Requirements:
Time Type:
Full time