Overview
We are looking for a motivated and organised Team Administrator to join our Referral Management & Booking Team which covers many specialties and provides services across East Lancashire. The post holder will have a keen eye for detail, excellent communication and organisation skills. Working hours are Monday to Friday, between 8.00 am and 4.30 pm. Based at the Holden Centre in Barrowford, you will be part of a dynamic team responsible for coordinating patient referrals and bookings, ensuring that administrative processes run smoothly and efficiently.
In this role, you will oversee the daily allocation of workloads, support the induction and development of new staff, and liaise closely with clinical leads and administrative colleagues to maintain high standards of service delivery. You will be responsible for monitoring key performance indicators, ensuring compliance with standard operating procedures, and contributing to continuous service improvement. Excellent communication skills are essential, as you will be a key point of contact for patients, carers, and external stakeholders. If you are passionate about making a difference through high-quality administration and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Responsibilities
* Coordinate daily shift patterns and allocate workloads for the Referral Management and Booking Hub Administrators.
* Ensure all administrative processes follow the Therapies Standard Operating Procedures and escalate any risks or issues.
* Modify and manage patient booking systems and diary templates, including creating, deleting, and rescheduling appointments.
* Liaise regularly with clinical leads to ensure administrative tasks are aligned with service needs.
* Communicate any delays affecting monthly reporting to the Therapies Data Systems and Information Officer.
* Conduct regular spot check audits to ensure compliance with administrative standards and escalate any concerns.
* Support the induction and training of new administrative staff, sharing knowledge and best practices.
* Handle telephone enquiries from patients, carers, and external agencies in line with Trust policy.
* Assist in managing complaints and concerns, escalating where necessary.
* Accurately record and manage patient data using systems like EMIS and CERNER.
* Contribute to service improvement initiatives and ensure compliance with data quality and access policies.
* Maintain confidentiality and comply with data protection legislation.
* Uphold Trust values and act in the best interests of service users.
* Contribute to continuous service improvement and support the Trust’s vision of delivering safe, personal, and effective care.
* Share knowledge and expertise to build team capability.
* Assist in managing complaints and concerns, escalating where necessary.
* Liaise with clinical leads, GPs, commissioners, and other stakeholders to support service delivery.
* Attend and contribute to team and clinical lead meetings.
Qualifications / Requirements
* Excellent communication skills and a high level of organisational ability.
* Experience in administrative roles within a health or care setting is desirable.
* Proficiency with patient administration systems (e.g., EMIS, CERNER) and diary management.
* Ability to monitor performance indicators, comply with SOPs, and participate in continuous improvement.
* Experience handling enquiries from patients, carers, and external agencies, and maintaining confidentiality in line with data protection legislation.
* Ability to work in a fast-paced, team-oriented environment and to support induction and training for new staff.
This advert closes on Tuesday 16 Sep 2025
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