Lindt UK is a premium chocolate manufacturer with a strong global presence. We are looking for a Store Manager to lead and develop our retail team.
How you could help us to Enchant the World with Chocolate
In this role you will:
* Lead, motivate, and inspire a team of dedicated chocolate advisors, achieving the retail plan.
* Be accountable for the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
* Embody the Lindt brand, creating a team of brand ambassadors who deliver the Lindt Service proposition and exceed customer expectations every day.
* Actively support a collaborative environment through sharing knowledge, information, and encouraging teamwork to drive ideas to action.
Where you’ll be based
This role is based in our Gloucester store and is a 40‑hour per week position.
Key Responsibilities
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
* Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
* Track store KPI’s, identifying opportunities and risks, and develop a clear course of action.
* Align with line manager on action plans from store performance reviews.
* Provide monthly feedback to line manager on opportunities for key trading periods.
* Be responsible for store expenditure and cost budgets through monitoring of P’L, while ensuring staffing is optimised to meet business demands.
Delivering and Developing Operational Excellence
* Create a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives, including consistent delivery of presentation standards in store.
* Implement and manage audit and loss‑prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries, etc.
* Complete online Health and Safety tools and take associated actions to ensure compliance and a safe working environment for all.
* Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and timely resolution of issues.
* Escalate issues to the appropriate team when necessary in a timely manner.
* Effectively manage your time to ensure all deadlines are met and full compliance is achieved.
Delivering Outstanding Premium Visibility and Communication with our Customers
* Create and empower a team of Lindt brand ambassadors who deliver the Lindt Service proposition by living the values and personally demonstrating a customer‑centric culture.
* Embrace the Global Retail Mystery shop programme, using results to recognise strengths, share best practice, and identify skill gaps and training requirements.
* Execute in‑store marketing activities and the monthly visual merchandising plan to company standard.
* Stay informed of current trends and contribute to the weekly Competitor Watch of the local marketplace.
* Understand and actively anticipate consumer needs and go the extra mile to delight customers.
Leading for an Inspiring Place to Work
* Inspire a shared vision by communicating clear goals and fostering a positive and rewarding work environment through set objectives.
* Develop skills and capability in the store team and create a culture where they never want to stop learning, empowering others to meet their goals.
* Develop active PDPs focusing on the what and the how.
* Conduct monthly 1‑2‑1s with feedback, leveraging a coaching style where appropriate to guide store teams’ performance.
* Hold active career conversations leading to clear succession planning in store and the wider retail division.
* Recruit passionate and driven individuals who will complement the team and are Lindt brand ambassadors.
* Develop line‑management skills of the team, leading by example.
* Resolve performance issues in a timely manner, partnering with the Area Manager and HR where necessary.
* Communicate effectively between stakeholders and all departments of the business.
What experience you’ll bring
* Proven management experience within a retail organisation and a genuine love of retail careers.
* A proven track record of creating and managing high‑performing teams, with full understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes).
* Numerate with strong analytical and IT skills.
* A highly motivated self‑starter with a drive for results.
* Excellent interpersonal skills, able to build relationships and influence at all levels.
* An infectious can‑do attitude – ready to try new things and enthuse everyone you meet.
Being yourself every day
We want everyone at Lindt to feel safe to be themselves, empowered, represented, celebrated and included in our workplace.
Living our values everyday
Our values guide us: Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact.
What you can expect from us
We offer a competitive compensation and benefits package including salary, bonus, pension, life cover, chocolate allowance, chocolate giveaways, chocolate discount, birthday day off, and more.
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