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At Microsoft, our goal is to enable every individual and organization on the planet to achieve more. In the Game Content & Studios (GCS) division, we support this mission by bringing joy and community of gaming to everyone. To accomplish this, it is essential that our gaming vision and strategy are clearly understood by the teams that make up Microsoft Gaming. From our studio personnel to our marketing and sales teams, every team member should feel connected to the goals we strive to achieve.
As a Release Manager, you will build effective business relationships with game publishers and developers to prepare them for the certification, release and lifecycle management of their games. In a changing industry, you will collaborate to identify trends and create improved processes across our platforms, impacting the Xbox and Windows gaming experience for our customers and publishers.
Responsibilities
* Act as the primary contact and intermediary between internal and external submission partners.
* Foster and maintain strong and effective relationships with counterparts and global teams.
* Interpret and communicate submission results, provide frequent status updates, maintain scheduling and oversee all aspects of a successful certification pass.
* Educate internal and external partners about complex business processes.
* Deliver tough messages diplomatically and drive toward solutions to problems.
* Influence publishers and Microsoft groups by planning for and managing complex and mission-critical dates.
* Build and navigate a robust corporate network and leverage knowledge across teams when advocating for publishers.
* Troubleshoot and solve complex mid‑level technical problems related to submissions and publishing.
* Understand technical details of each submission and communicate aspects of the certification process to publishers, developers and internal teams.
* Actively seek opportunities to broaden knowledge related to the business, processes, and operational needs.
* Demonstrate problem-solving abilities in time‑sensitive and ambiguous situations requiring collaborative resolution.
* Drive change and efficiency with internal and external partners.
* Provide creative solutions to difficult problems under tight deadlines.
* Coordinate and review dozens of submissions per month while seeking to reduce the pass/fail ratio.
* Identify process improvements and define requirements for current and future tools and processes.
* Provide compelling business rationale to Engineering, Platform, Certification, etc., to resolve publisher issues and drive future improvements.
* Provide superior engagement documentation that enables business agility, knowledge sharing and improved submission quality.
* Prepare publishers for submissions proactively.
* Integrate multiple diverse processes across functional teams into a seamless process that benefits publishers and Microsoft.
Qualifications
* Required: Bachelor\'s Degree AND experience in production roles in gaming or entertainment, or other multidisciplinary leadership OR equivalent experience.
* Experience in development and shipping of at least one product release.
Preferred Qualifications
* History of making important business decisions with confidence and persuading others.
* Ability to scope problems by identifying key issues, inputs, stakeholders, and outcomes.
* Excellent problem resolution and decision-making skills.
* A passion for gaming, the Xbox platform and the gaming industry.
* Strong time-management skills to handle fluctuating priorities and projects without performance decline.
* Aptitude for effective use of computer-based tools.
* Know the Xbox One and Windows gaming platforms including Xbox LIVE and scenarios that might influence publisher release decisions.
* Knowledge of Sony and/or Nintendo platforms and release systems is desirable but not required.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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