Summary
CMO SUPERSTORES is a lively, modern business and is growing really fast, thanks to the unique business model and an amazing team all focused on delivering for the customer. You can trust CMO to challenge you. You can trust CMO to reward you. You help drive the customers’ success. At CMO we are all team players. CMO is a close community.
Wage
£13,500 a year
Training course
Customer service practitioner (level 2)
Hours
Normal hours of work are 67.5 hours per fortnight (based on an alternating pattern of 37.50 hours per week, and 30 hours the next week), worked Monday to Friday 9.00am to 5.00 pm with a 30-minute unpaid break each day.
33 hours 45 minutes a week
Start date
Thursday 27 November 2025
Duration
1 year
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Act as first point of contact for the Company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
* Liaising with suppliers, as required, to work through customer issues
* Entering accurate notes into a database, including dates for follow up calls
* Develop and retain product knowledge by attending supplier training events
* Escalate customer issues to the Supervisor
* Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
* Work collaboratively by sharing ideas, knowledge and resources
Where you'll work
Unit 10
6 Burrington Road
Plymouth
PL5 3LX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE PLYMOUTH
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
Remote delivery learning in the workplace with once a month college attendance for a workshop
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 / C)
* Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Good telephone manner
* Computer literate
* Standard of written English
* Standard of spoken English
* Communicates effectively
* Trustworthy and reliable