Some experience would be preferred but not essential. Approximately 25.75hours per week, job share may be an option. Some flexibility around hours worked will be required duringthe Practices opening hours. If you arelooking for a new challenge and can deliver to a high standard, we would like foryou to hear from you.
If you want to work in a happy friendly environment withplenty of support please apply.
*Due to normally high volume applications received, if thePractice has not contacted you within 2 weeks of the close date please assumethat on this occasion your application has been unsuccessful.*
**Previous applicantneed not apply**
Main duties of the job
Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Hours needed are:
Monday Day off
Tuesday 14.00-18.30(4.5hrs)
Thursday 12.30-18.30 (6hrs)
Friday 14.000-18.30 (4.5hrs)
About us
Derby RoadGroup Practice strives continuously to provide better healthcare for ourpatients. We are a friendly Practice with various clinicians and other allied health professionals.
Job responsibilities
Primary Responsibilities
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
a.Maintaining and monitoring the practice appointmentsystem
b.Process personal, telephone and e-requests forappointments
c.Answer incoming phone calls, transferring calls ordealing with the callers request appropriately
d.Signpost patients to the correct service
e.Training and deliver document workflow
f.Action repeat prescription requests and ensure thatthey are ready for collection by the patient within 72 hours, also be involvedin the management of medication requests from external parties
g.Initiating contact with and responding to, requestsfrom patients, team members and external agencies
h.Read code data on Systm1
i.Conduct administration regarding E-consults
j.Photocopy documentation as required
k.Data entry of new and temporary registrations andrelevant patient information as required
l.Input data into the patients healthcare records asnecessary
m.Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the Business Manager
n.Manage all queries as necessary in an efficient manner
o.Carry out system searches as requested
p.Maintain a clean, tidy, effective working area at alltimes
q.Monitor and maintain the reception area and noticeboards
r.Support all clinical staff with general tasks asrequested
Person Specification
Qualifications
* Experience of working with the general public- Essential
* Experience of administrative duties - Desirable
* Experience of working in a health care setting - Desirable
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