Contract type: Permanent
Salary: £25,989 - £32,597 a year
Hours per week: 37
Location: Luton Council (Parking Services team)
Overview
Luton Council is seeking a motivated detail‑oriented individual to join our Parking Services team as a Parking Services Officer. This is a progression scheme providing scope for development and growth within the service.
Key Responsibilities
* Process Penalty Charge Notices (PCNs), including representations and appeal applications, in line with legislation and defined procedures
* Issue parking permits, season tickets, and Blue Badges accurately and efficiently
* Respond to customer enquiries in writing and verbally, handling sensitive or challenging situations with professionalism and tact
* Assess information, establish key facts, and take appropriate action within guidelines
* Prepare straightforward reports and maintain accurate records
* Reconcile and record cash and cheque payments, producing timely and accurate financial statements
* Undertake occasional site visits across the Borough (approximately twice per month)
* Attend appeal hearings and County Court as required
About You
* Strong customer care skills and clear communication in writing and verbally
* Confident dealing with members of the public, including upset or challenging individuals
* Good IT skills, including spreadsheets and word‑processing packages
* Ability to understand and respond to routine correspondence and produce clear written replies
* Capability to gather and assess information, following procedures and relevant legislation to make informed decisions
* Attention to detail and accuracy, particularly when handling financial records
* Understanding of equality and diversity, able to identify and respond appropriately to discrimination in service delivery or workplace
* Organised, reliable and able to manage workload effectively
What We Offer
* A structured progression scheme with opportunities for career development
* A supportive working environment within a key council service
* Ongoing training to enhance knowledge of parking legislation and procedures
Benefits
* Annual leave: 25 to 32 days, linked to length of service and grade
* Buy‑Back annual leave scheme: up to 20 additional days
* Career Pathways: step up in your career or move into a specialist area
* Pension scheme: employer contributions up to 19.2% (April 2026) and 3× salary death‑in‑service grant
* Generous relocation package: up to £8,000 (subject to eligibility)
* Employee Assistance Programme: free, 24/7 confidential counselling and well‑being support for employees and eligible family
* Work/life balance: flexible working options including working from home where possible, requests for part‑time hours and alternative patterns
* Training and support: unlimited access to development courses, mentoring and support and clear career pathways
* Staff offers: discounts on MOT, gym and fitness, restaurants and salons
* Arriva Travel Club: savings on local bus travel
Note: This role does not attract sponsorship.
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