Job summary INTERNAL APPLICANTS ONLY This role involves supporting the Medical Secretaries and the rest of the Clinical team, creating clinical correspondence to adhere to standard turnaround times for Wye Valley Trust and processing the patient queries for the Rheumatology Advice and Guidance Telephone/Email Service adhering to the departmental standard turnaround times. The role is initially based in the Rheumatology department but there will need to be flexibility in working across the Division as service needs require. Main duties of the job Creating and processing correspondence, clinic letters, medical reports, etc using AI software, digital dictation and transcribe ensuring workload is processed in chronological order, prioritised, produced in a timely manner and to an agreed standard. Taking Advice and Guidance Patient Helpline Requests from the Advice and Guidance answering machine and relevant email accounts, forwarding on the request to the appropriate Clinician and then actioning - e.g. typing letters, book appointments etc. Answering departmental phone calls in a courteous and professional manner. About us Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right timeall the time. Details Date posted 05 December 2025 Pay scheme Agenda for change Band Band 3 Salary £24,937 to £26,598 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 229-MED-7454535 Job locations Wye Valley NHS Trust Union Walk Hereford HR1 2ER Job description Job responsibilities For more information about the role and responsibilities please see the attached job description and person specification. Job description Job responsibilities For more information about the role and responsibilities please see the attached job description and person specification. Person Specification Education & Qualifications Essential GCSE at grade C in English & Mathematics or equivalent Desirable RSA stage 2/3 or equivalent Medical Typewriting/Word Processing skills Skills, Knowledge & Abilities Essential Ability to effectively communicate both verbally and in writing to a wide range of people Desirable Medical terminology Experience Essential Working under pressure Desirable Audio-typing Personal Attributes Essential Excellent interpersonal skills Flexible and reliable Person Specification Education & Qualifications Essential GCSE at grade C in English & Mathematics or equivalent Desirable RSA stage 2/3 or equivalent Medical Typewriting/Word Processing skills Skills, Knowledge & Abilities Essential Ability to effectively communicate both verbally and in writing to a wide range of people Desirable Medical terminology Experience Essential Working under pressure Desirable Audio-typing Personal Attributes Essential Excellent interpersonal skills Flexible and reliable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wye Valley NHS Trust Address Wye Valley NHS Trust Union Walk Hereford HR1 2ER Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab) Employer details Employer name Wye Valley NHS Trust Address Wye Valley NHS Trust Union Walk Hereford HR1 2ER Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)