1. Immediate temp role for 2 / 3 months
2. Possibility to be kept on perm
About Our Client
This organisation is a respected not-for-profit entity dedicated to providing excellent service and support to its community. As a medium-sized organisation, it values operational efficiency and is committed to achieving positive outcomes for the people it serves in Smith Street.
Job Description
3. Supervise and support a team of customer service representatives in the contact centre.
4. Ensure the delivery of exceptional customer service in line with organisational standards.
5. Monitor team performance and provide constructive feedback to enhance efficiency.
6. Handle escalated customer queries and resolve them effectively.
7. Prepare and analyse reports to track key performance indicators.
8. Coordinate staff training and development to maintain high professional standards.
9. Implement and maintain operational procedures to enhance team productivity.
10. Collaborate with other departments to ensure seamless customer service delivery.
The Successful Applicant
A successful