Sales/Customer Service Team Leader
£28,000-£30,000 per annum DOE, + OTE
Near Bury St Edmunds
Full-time, 37 hrs per week (Monday - Friday, and Saturdays with a day off in lieu)
On behalf of our client based just outside of Bury St Edmunds, we are searching for a Sales/Customer Service Team Leader to join their small, friendly and welcoming team as they expand! The successful candidate will have previous experience within a sales/managerial position and have excellent communication, organisational skills, along with experience of CRM systems. Due to the location of the role, a driver's licence and access to your own vehicle is essential.
Key Responsibilities
Lead and support a team to deliver exceptional customer service and achieve sales targets.
Manage your own sales pipeline while monitoring and guiding the workload of Sales Advisors.
Conduct face-to-face appointments, providing expert advice on product suitability, and pricing.
Handle incoming and outbound calls, create quotations, process payments, and arrange deliveries.
Ensure accurate CRM updates and maintain detailed client records.
Coordinate sample dispatch and ensure a professional, welcoming customer experience.
Resolve customer queries and complaints promptly and effectively.
Assist with onboarding and training new team members. Requirements
Proven experience in a sales environment
Previous experience managing or developing a team.
Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
Excellent communication skills across all platforms, with attention to detail.
Self-motivated, proactive, and able to inspire confidence in customers and colleagues.
Familiarity with CRM systems and Microsoft Office.
Driving licence. Benefits:
Competitive salary and bonus scheme
Paid training and development opportunities
Company pension
Employee discount
Healthcare cash plan
Enhanced parental leave
Well-being initiatives and mental health support
Volunteering days If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)