Position Overview
Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 35 hours per week over 5 days.
Immigration and Eligibility
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.
Essential Skills & Qualifications
* Friendly and approachable manner with excellent customer service skills.
* Ability to multitask, whilst working in a fast‑paced environment.
* Good written and verbal communication skills.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent organisational skills.
* Customer service, administrative and IT experience, attention to detail, communication and organisational skills.
Demonstrate your transferable skills, knowledge and experience in relation to the essential criteria outlined in the job description: customer service, administration, IT systems and applying attention to detail in your work, communicating and influencing, managing a quality service, delivering at pace.
Benefits
The MoJ offers a range of benefits:
* Annual Leave – 25 days on appointment, increasing to 30 days after five years' service. An additional scheme allows qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and one privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
* Pension – The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Networks – The opportunity to join employee‑run networks that provide advice and support and enable the views of employees from minority groups to be expressed directly to senior management (e.g. minority ethnic origin, disabilities, caring responsibilities, women, LGBTQ+).
* A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* For moves to or from another employer or across the Civil Service, eligibility to carry on claiming childcare vouchers may change; alternative government childcare support schemes, including Tax Free Childcare, may apply. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
1. To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e‑mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
2. To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
3. To the Civil Service Commission (details available here).
Statement of Suitability
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you've done and the context in which your experience was gained.
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