Job Description - Groups, Conference and Events Sales Executive (HOT0CI5R)
Job Number
HOT0CI5R
Work Location
Hilton London Syon Park, London, Middlesex, TW7 6AZ
Benefits
A World of Rewards
* Competitive annual salary from £26,000 to £29,000 based on experience.
* Free and healthy meals when on duty
* Grow your Career! – Personal Development programmes designed to support you at every step
* Corporate Responsibility programmes – find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts via Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Modern and inclusive Team Member areas
What will I be doing?
As Groups, Conference, and Events (GCE) Sales Executive, you will maximise revenue opportunities in group reservations, conferences and events by driving sales leads and increasing conversions. You will interact frequently with guests and customers to earn repeat and expanded business. Responsibilities include:
* Receive and convert incoming enquiries to achieve targets and maximise revenue
* Seek opportunities to increase sales and conversions within the team
* Manage an events schedule to maximise yield
* Execute a consistently up-selling approach
* Build strong relationships with customers to fully understand their needs
* Arrange and carry out hotel show rounds
* Ensure complete administration and execution of all planned events
* Participate in hotel promotional activities
What are we looking for?
Desired skills, behaviours, and values include:
* Good organisational and administrative skills
* Positive attitude and strong communication skills
* Commitment to delivering high level of customer service
* Confident telephone manner
* High IT skills
* Demonstrated previous experience in a sales environment
Preferred qualifications and additional experience:
* Knowledge of hotel property management systems
* Previous experience in the conference and events function
* Qualification, degree, or certification in a relevant field
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