Job summary This is a unique opportunity to join the experienced Medicine Division, providing high-quality administrative support within the Haematology Department at Nottingham University Hospitals NHS Trust. You will be part of a busy and friendly team, working closely with consultants, nursing staff, clinical teams, managers, and administrative colleagues across the specialty to ensure the smooth and efficient running of services. The role involves managing and maintaining waiting lists, booking chemotherapy and day case treatments, coordinating patient admissions, and ensuring accurate and timely data entry on Trust systems such as Nervecentre and Bookwise, in line with Trust Access and RTT policies. You will act as a key point of contact for patients and staff, providing a professional, empathetic, and efficient service across telephone, email, and face-to-face interactions, while supporting clinic preparation, capacity management, and outpatient reception cover when required. At NUH, we value diversity and encourage individuals to bring their whole self to work. This role offers the opportunity to develop your skills and contribute to the delivery of high-quality, patient-centred care for the diverse communities we serve. Main duties of the job Manage and maintain NUH waiting lists, including adding and removing patients in line with Trust standard operating procedures using Nervecentre and Bookwise. Book chemotherapy and day case treatments using Bookwise, ensuring appointments are scheduled appropriately. Co-ordinate and book patient admissions for day case procedures, supporting the effective delivery of the service. Ensure all patient information is accurately recorded and regularly updated on Trust IT systems, maintaining RTT data accuracy at all times in line with the Trust Access Policy. Produce admission lists for nursing staff to support the smooth running of day case activity. Act as the first point of contact for patient enquiries via telephone, email, and face to face, demonstrating a professional and empathetic approach at all times. Manage clinic capacity, including overbooking appointments where appropriate, liaising with clinicians to ensure safe and effective use of clinic slots. Prepare clinics for both Day Case and Outpatients, ensuring all required documentation and systems are in place. Provide cover for Outpatients Reception as required, supporting the wider administrative team. About us We are committed to delivering high-quality, safe, and compassionate care, and our administrative teams play a vital role in supporting this goal. As part of NUH, you will join a supportive and collaborative working environment within the Medicine Division and the Haematology Department. You will work closely with multidisciplinary teams including consultants, nurses, clinical staff, and fellow administrative colleagues to ensure the smooth coordination of patient care. We are proud to promote an inclusive and welcoming culture where diversity is valued, and staff are encouraged to bring their whole selves to work. NUH is committed to staff development, offering opportunities for training, learning, and progression to help you reach your full potential. Working for NUH means being part of a team dedicated to improving patient experience and outcomes, while supporting world-class healthcare for the communities we serve. Job description Job responsibilities You will be part of a busy and friendly team, working closely with consultants, nursing staff, clinical teams, managers, and administrative colleagues across the specialty to ensure the smooth and efficient running of services. The role involves managing and maintaining waiting lists, booking chemotherapy and day case treatments, coordinating patient admissions, and ensuring accurate and timely data entry on Trust systems such as Nervecentre and Bookwise, in line with Trust Access and RTT policies. Please see job description Job description Job responsibilities You will be part of a busy and friendly team, working closely with consultants, nursing staff, clinical teams, managers, and administrative colleagues across the specialty to ensure the smooth and efficient running of services. The role involves managing and maintaining waiting lists, booking chemotherapy and day case treatments, coordinating patient admissions, and ensuring accurate and timely data entry on Trust systems such as Nervecentre and Bookwise, in line with Trust Access and RTT policies. Please see job description Person Specification Training & Qualifications Essential GCSE Maths and English ( Grade 4/C or above Functional Skills Level 2 Desirable ECDL Qualification Experience Essential Experience of working in a busy office or administrative environment, managing a varied workload and meeting deadlines Experience of using Microsoft Office applications Experience of handling confidential information in line with organisational policies and maintaining high standards of data accuracy. Desirable Experience in a customer Service environment Recent Recent NHS experience Communication and relationship Essential Ability to contribute to team working and to develop good working relationships. Excellent written and verbal communication skills with a professional and courteous manner Ability to demonstrate tact and diplomacy when handling sensitive issues. Analytical and Judgement Skills Essential Able to prioritise workload effectively based on urgency and importance, ensuring time-critical tasks are completed promptly Demonstrates sound judgement when managing competing demands, adjusting priorities to maintain service delivery. Maintains organisation and focus in a busy environment, ensuring both urgent and routine work are managed efficiently. Planning and Organisation Skills Essential Works within prescribed deadlines Consistently works to high standards Ability to organise own work schedule Physical Skills Essential To be able to carry out light physical duties safely, including moving files, organising records. Other requirements Desirable To be able to work on a shift pattern between the hours of 08:00-18:00 Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Remains calm and co-operative under pressure or in difficult and uncertain situations Person Specification Training & Qualifications Essential GCSE Maths and English ( Grade 4/C or above Functional Skills Level 2 Desirable ECDL Qualification Experience Essential Experience of working in a busy office or administrative environment, managing a varied workload and meeting deadlines Experience of using Microsoft Office applications Experience of handling confidential information in line with organisational policies and maintaining high standards of data accuracy. Desirable Experience in a customer Service environment Recent Recent NHS experience Communication and relationship Essential Ability to contribute to team working and to develop good working relationships. Excellent written and verbal communication skills with a professional and courteous manner Ability to demonstrate tact and diplomacy when handling sensitive issues. Analytical and Judgement Skills Essential Able to prioritise workload effectively based on urgency and importance, ensuring time-critical tasks are completed promptly Demonstrates sound judgement when managing competing demands, adjusting priorities to maintain service delivery. Maintains organisation and focus in a busy environment, ensuring both urgent and routine work are managed efficiently. Planning and Organisation Skills Essential Works within prescribed deadlines Consistently works to high standards Ability to organise own work schedule Physical Skills Essential To be able to carry out light physical duties safely, including moving files, organising records. Other requirements Desirable To be able to work on a shift pattern between the hours of 08:00-18:00 Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Remains calm and co-operative under pressure or in difficult and uncertain situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address Nottingham City Hospital Hucknall road Nottingham NG5 1PB United Kingdom Employer's website