Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values‑driven Housing Association in Pembrokeshire.
Key Responsibilities
* Leading a team to ensure expected behaviours are adhered to
* Managing the mailbox and re‑directing, allocating, responding when required.
* Ensuring enough coverage to deal with queries during busy times
* Dealing with escalations when required
* Taking calls during busy periods
Candidate Requirements
* Previous management experience
* Contact centre experience would be ideal
* Good communication skills
* Knowledge of the housing sector
* Strong IT skills
* Previous experience of providing feedback
What's in it for you?
* Hybrid environment
* Office hours, no weekends or evenings
* £15.07 per hour (equivalent to £29000 pro-rata)
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