To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team. Kingston GP Chambers are looking to recruit a Receptionist (Care Navigators) to enhance the talented team. The successful candidate will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidate must also be flexible to cover other shifts, hard-working and enjoy being part of a team.
The successful candidate will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised. Greet and attend to patients in person and over the phone. Answer all phone calls in a professional and courteous manner. Professionally assist doctors, staff, visitors and patients.
Book patients in line with our appointment procedure. Complete eConsultation for patients who are unable to access eConsult online. Sort and distribute the posts and results for scanning or filling as appropriate Set up new patients on the computer system and amend and remove patients moving out of the area. Completion of authorised repeat prescriptions.
Assisting the Clinical Care Coordinators with eConsultations Maintain confidentiality of all doctors, staff and patient information. Liaise between medical departments with discretion and professionalism Adhere to policy and procedures during all activities Complete, accurate documentation of patient interactions