Overview
Head of Retail Pricing at Zurich Insurance. This role can be part-time, job-share or full-time. Location options: London, Birmingham, or Whitley. Regular travel to the London office is required.
Package: Competitive salary + £7,608 car allowance + 25% bonus opportunity
Closing date for applications: 31st October 2025
The opportunity
Are you a visionary leader ready to shape the future of retail pricing? Do you have the strategic mindset, curiosity and energy to inspire a high-performing team, drive innovation and deliver commercial impact? We’re looking for a forward-thinking Head of Retail and Zurich Municipal Pricing to lead our UK-based team of approximately 40, challenge the status quo, and deliver pricing excellence across our Retail and Zurich Municipal portfolio.
Our Retail and Zurich Municipal (ZM) portfolios include high-volume portfolios, such as traded fast flow and delegated business, as well as oversight of more complex Mid-Market, case underwritten and High Net Worth (HNW) segments. This newly created role, reporting directly to the Chief Underwriting Officer (CUO), sits within the underwriting leadership team and plays a pivotal role in shaping the continuous improvement of the pricing function. You will balance BAU priorities with long-term strategic deliverables, ensuring both immediate and future business impact. You’ll drive prioritization of deliverables, collaborating across teams and focusing resources on high-impact projects. You’ll bring expertise in both direct and delegated authority pricing, ensuring alignment with underwriting performance and our commercial objectives.
Flexible working is available (part-time, flexible hours, job share, some homeworking or compressed hours). Please discuss any flexibility needs at interview.
What will you be doing?
* Lead and develop a high-performing pricing team, fostering a culture of collaboration, innovation, and continuous improvement.
* Set the strategic direction for UK retail pricing, including strategic and tactical development plans for pricing tools, models, data and analysis, and driving the actuarial components of the agreed strategy.
* Lead and manage both BAU and long-term deliverables, ensuring clear business impact and regular review of priorities with an agile mindset.
* Translate complex pricing analysis into clear, actionable insights and recommended action plans for Retail and ZM leaders to deliver outcomes at pace.
* Provide strategic direction, lead and support the implementation of model price, rate revisions, rate development, competitor benchmarking, and rate proposals for case and portfolio rated business.
* Proactively engage stakeholders across the business, fostering collaboration, debate and influencing outcomes on strategic portfolio and individual account pricing decisions.
* Lead pricing governance for Retail and ZM, ensuring delivery within UK and group guidelines and compliance with FCA, CBI and other regulator pricing rules.
* Lead, mentor and develop actuarial professionals; manage talent development, succession planning, budget and expenses for the department.
* Work closely with the Head of Commercial Pricing and UK CPA to drive cross-functional pricing and broader team initiatives.
* Be a key member of the Underwriting Leadership team, bringing senior leadership experience and taking ownership of outcomes.
What are we looking for?
* A strategic leader with strong experience in retail pricing and a proven track record of delivering commercial value through data-driven strategies in a fast-paced environment.
* Qualified actuary (or equivalent analytical background) with deep technical expertise in pricing methodologies, modelling, and digital solutions. (AI/data enrichment highly desirable).
* Commercial acumen aligned with Zurich UK’s strategic focus; ability to translate market insights into pricing actions that drive profitable growth.
* Leadership experience across pricing teams, with a record of developing and inspiring high-performing teams.
* Strategic mindset to shape and evolve retail pricing capabilities in support of Zurich’s go-to-market strategy and business objectives.
* Change leadership, driving innovation through data, technology, and advanced analytics to enhance pricing sophistication and underwriting performance.
* Excellent communication skills, with the ability to simplify and convey complex pricing concepts to technical and non-technical audiences.
Certification & regulatory
This role is a Certification Regime role subject to Fitness & Propriety standards under the Senior Managers and Certification Regime (SM&CR). The successful candidate will be offered the position subject to the successful completion of Regulatory Reference requirements.
As an inclusive employer, we welcome reasonable adjustments or practical support needed when you apply.
What will you get in return?
Zurich offers a wide range of employee benefits to suit different needs, including a 12% defined non-contributory pension, annual company bonus, private medical insurance, and the option to buy up to 20 additional days of holiday or sell some holidays. Further information is available via the Employee Benefits page.
Who we are: Zurich aspires to be a responsible, impactful business and the best global insurer. We are a diverse, inclusive employer with a global footprint and a focus on sustainable impact and wellbeing for our people.
We’re committed to fair recruitment and supporting employees through training and development. If you’re interested in a dynamic and challenging environment, Zurich could be the place for you. Be part of something great.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance
Industries
* Insurance and Financial Services
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