What You Will Do
As a Fraud Operations Specialist, you will be a key contributor to Klarna’s fraud operations, combining hands‑on casework with continuous improvement of how fraud is managed across the organization. You will work across consumer and partner fraud, handling cases with accuracy and consistency while maintaining deep operational expertise that supports the team as an internal centre of excellence. In this position, you will identify inefficiencies, elevate risks, and contribute to improving processes, tooling, and ways of working. You will collaborate with internal teams and vendor partners, validate operational changes through hands‑on casework, and share insights that strengthen fraud prevention, detection, and investigation strategies.
Who You Are
* At least 3 years of experience in fraud operations within fintech, payments, or a similar environment
* Strong understanding of fraud typologies across consumer and/or partner fraud
* Experience handling cases end‑to‑end with a high level of accuracy and consistency
* Ability to identify operational gaps, inconsistencies, and risks, and proactively raise them
* Experience working with fraud tooling and case management systems across automated and manual workflows
* Analytical mindset, with the ability to identify patterns and translate them into actionable insights
* Clear communicator, able to document processes, decision rationale, and share insights with stakeholders
* Self‑directed and reliable, with the ability to manage workload and adapt in a fast‑changing environment
Awesome to Have
* Experience working with outsourced vendor operations, including quality monitoring and feedback loops
* Experience contributing to SOP creation, maintenance, and operational documentation
* Experience participating in calibrations, quality checks, or training initiatives
* Exposure to cross‑functional collaboration with product, compliance, or risk teams
* Relevant certification such as CFE (Certified Fraud Examiner) or equivalent
Please include a CV in English.
Curious to learn more about Klarna and what it’s like to work here? Explore our career site!
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