A global contact center leader based in the UK is looking for a WFM Manager to spearhead their WFM Optimization suite. You will be responsible for designing and implementing efficient workforce management processes while mentoring a team of WFM architects. Your expertise in advanced WFM systems and strong leadership skills are essential for this role. This is a remote position that requires strategic thinking to align WFM processes with long-term business goals. #J-18808-Ljbffr