Overview
Responsible for managing and maintaining all network and voice related technologies in EMEA as well as internationally for the Securities business.
Responsibilities
* Manage, maintain, support, develop and set strategy for all network and voice technologies across EMEA and internationally for Securities as directed by line management.
* Manage network and voice services and related applications.
* Manage and deliver roadmaps and end to end life cycle management of all assigned network and voice related products and technologies as directed by line management.
* Manage the installation and support of the company\'s structured network cabling.
* Manage the production environment to ensure it meets agreed service standards, SLAs and KPIs.
* Responsible for providing defined metrics, reporting data and KPIs in support of mandatory, cyclical departmental level reporting; on time and to quality.
* Verify that all design and implement changes follow the change control procedure.
* Participate in relevant audit investigations and assessments as required by line management.
* Responsible for addressing associated findings, executing corrective actions plans and implementing recommendations as required by line management.
* Responsible for providing appropriate levels of business support to end users, ensuring work is maintained within agreed service and operating level agreements.
* Responsible for ensuring sufficient capacity is available to accommodate expected growth.
* Responsible for ensuring new services are documented and deployed with BCP/DR in mind.
* Creation and maintenance of comprehensive network and voice diagrams and documentation.
* Ensure IT controls are in place to mitigate all risks associated with network and voice technologies; support and partner with Infrastructure Control and IT Risk, Security and Control in defining new policies and procedures.
* Responsible for managing compliance to policies, standards and procedures for areas within remit.
* Responsible for the delivery of programs and projects that support the core Infrastructure as requested by line management.
* Responsible for delivery of all network and voice technologies to all other programs of change as requested by line management.
* Work across all areas of IT to ensure the network and voice team provides necessary capabilities to all other teams.
* Carry out responsibilities of the role in accordance with company policy/procedures and as directed by line management.
* Responsible for people management, where applicable.
* Build strong relationships across the Bank and Securities and with other Bank and Securities functions and business areas, underpinned by trust and the core values of the Bank.
* Ensure a highly available, reliable and performant network and voice environment is maintained and supported to meet the business needs for availability, performance and control using a 24 x 7 support model.
* Ensure the network and voice architecture aligns to defined standards.
* Resolve related requests and issues in line with expectations and as coordinated by the Service Desk.
* Track and manage service delivery performance through pre-agreed KPIs.
* Plan and deliver programme-aligned works within agreed timelines and budgets.
* Vendor Management: provide SME input into procurement processes, manage operational vendor relationships to drive strategic value and regularly review delivery standards against KPIs.
* People Management: direct and manage staff to understand role responsibilities, comply with policies, develop talent, and foster a delivery-driven culture.
* Risk Management: identify and mitigate risks within the network and voice environment and monitor incidents to prevent recurrence.
* Governance: ensure accurate reporting of service standards and adherence to security and compliance procedures; coordinate with IT Risk, Security and Control to meet regulatory requirements (SOX, etc.).
* Culture and Leadership: promote a values-led, inclusive culture; collaborate with IT and Business units to deliver value-driven solutions; lead and develop staff and relationships with stakeholders across the Bank and Securities.
Qualifications
* Education / Certifications: Essential CCNP above or equivalent experience. Cisco CCIE or CCNP/CCDP/CCVP or above certification (or equivalent experience) preferred. Degree educated and/or equivalent experience.
* Experience: Solid and extensive experience across network, firewall and voice functions in a corporate environment; Cisco ACI BAU and cloud platforms; Meraki Wireless; SD-WAN; Checkpoint and PA NGFW firewalls; MS Teams Telephony; cloud-based call recording solutions (Dubber/Movius or equivalent); IP Telephony/Trader Voice; 24/7 production environments; disaster recovery architectures; vendor management; cross-functional program delivery.
* Desirable/Beneficial: Knowledge of Cisco ASA, load balancers, Cisco Nexus, Cisco Tetration, SIP/VoIP solutions, QoS for voice, ARC/LoUware for Teams, Cube/Voice gateways.
* Personal: Excellent communication, relationship-building, high accountability, decisive, structured, detail-oriented, resilient under pressure, capable of leading a high-performing team, strategic thinker.
We are open to considering flexible working requests in line with organisational requirements.
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