Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Duty Operations Engineer (24/7) - Water
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a competitive salary, depending on experience from £40,168 - £50,210 per annum, also including an additional 20% shift allowance
Annual performance related bonus
Attractive pension scheme (up to 12% company contribution)
Life assurance cover of 4 times pensionable salary
25 days annual leave plus bank holidays plus an extra wellness day!
A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme
Online GP service, cycle to work scheme, gym membership discounts and many more!
Where Id work: Service Delivery Centre - Bradford
Work type:?Permanent. Working 37 hours per week, you will work as part of a 6-man team providing 24/7 technical and incident management support in the Service Delivery Centre, working 12-hour shifts on a similar basis to that of the 24/7 Asset Optimisers.
We have an exciting opportunity for a Duty Operations Engineer to join us in the Service Delivery Centre at Yorkshire Water and be a part of helping us give the very best service to our customers. Could this be you?
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in:
The Duty Operations Engineer provides expert advice and technical support to operational teams to resolve asset related problems and reduce customer and regulatory impacting failures. You will provide Central Incident Management on all reactive incidents on the Water Distribution Network 24/7, by providing technical analysis and support to front line staff and managers and analysing Network failure to fully understand its impact upon customers and compliance.
You will provide technical guidance and instruction to Field staff to ensure that impacts are minimised through Network reconfiguration, or the deployment of Continuous Supplies.
You will also carry out an engineering and hydraulic analysis of impact and a critical analysis of incident response to help build both tactical and process controls to mitigate the risk of future failure.
Some of the key responsibilities include the following -
You will take personal responsibility for self and others with respect to health & Safety, risk management, and control of work to ensure compliance with Yorkshire Waters Health & Safety Policy & Procedures.
Challenge colleagues, Partners and Organisations where Health & Safety is compromised and ensure that Health and Safety is considered as the priority when managing Water Network incidents.
Take over the management of clean water related incidents relating to the loss of supply and discolouration, providing instruction and advice to minimise incident impact upon customers and operational performance.
React to emerging incidents and provide technical support and advice to both the Field Teams and the Control Room, developing alternative supply options and contingency plans.
Drive Incident resolution through the monitoring of Incident response against key milestones and escalation triggers contained in the Incident management process, directing, and organising Field activity in a timely manner to ensure optimal response.
Apply detailed hydraulic calculations and undertake hydraulic modelling.
Liaise with stakeholders within other departments involved in Source to Tap processes is vital to ensure that risk across the whole process is considered and mitigated as appropriate.
Identify supply interruption risks through analysis of operating conditions, options and system limitations, assess these risks by undertaking detailed hydraulic and risk analysis, potentially utilising hydraulic modelling tools including critical link analysis.
Where a Network Failure occurs, the impact upon Water Quality is minimised through the direction of the appropriate operational response, including the creation of Operational plans to further mitigate the ongoing risk to Water Quality through further contingency or mitigation activity.
The Planning of the deployment of Continuous Supplies techniques to minimise the impact of Network intervention on customers, both proactively and reactively.
Actively promote the use of quality management systems which hold information for site specific and water supply system risks and operational requirements.
Undertake investigations for asset failure including Root Cause Analysis (RCA) and provision of accurate property impact.
Demonstrate a continuing commitment to ensuring the accurate recording of all asset failure risks identified by the team and ensure that these are accurately articulated with supporting technical documentation and risk scoring.
Provide engineering support and coaching to other colleagues in the team and the wider business.
What skills & qualifications you will need:
You will be fully aware and trained in Health & Safety requirements which relate to the operation of the water network including working in the highway, confined spaces, lone working.
Full understanding of the regulatory and service targets in relation to Water Networks is essential, as is a dynamic understanding of performance and risk.
A knowledge of, and can apply detailed hydraulic calculations and undertake hydraulic modelling to determine the impact of network failure, and proposed mitigation activity.
An awareness and understanding of the Operation of all Assets on the water Network, including Water Treatment Works, Water Pumping Stations, Service Reservoirs, Trunk Mains and Distribution Mains.
A good understanding of the Water Quality issues that can be caused through incorrect operation of assets and asset condition.
Understanding the mechanisms which lead to bacteriological, iron, manganese, and discolouration related failures.
Proven track record data analysis and manipulation skills of interpreting / compiling and data analysis is essential.
Good IT skills as you will be using a range of IT systems in the role.
A detailed knowledge of the design and operation principles of potable water distribution network assets.
A proven track record of investigating and optimising distribution systems with efficient lowest overall cost solutions.
Excellent report writing and communication skills.
Ability to focus on specific activities whilst understanding the wider impact of service delivery to all customers.
Ability to develop and maintain effective internal and external relationships with colleagues and customers.
Be enthusiastic with the ability to demonstrate drive, dedication and ambition to deliver first class customer service skills.
Demonstrate ability to negotiate and influence at higher, strategic levels.
Demonstrate ability to work on your own initiative and self-manage.
You must be an effective decision maker.
Commitment and flexibility are key, along with the ability to cope under pressure, calmly and rationally in what can be an intense environment.
Do we sound like your cup of tea?
If youve got experience in Clean Water Operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.
Recruitment Process:
Closing Date 31st July, 2025
Were proud to serve the Yorkshire region and are committed to creating a diverse and inclusive workplace that reflects the communities we serve. Wed really like candidates of all different backgrounds to apply.
If you get the role, youll need to undergo pre-employment checks, which include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, if necessary. So you dont miss out, be sure to complete and send through your application as soon as you can.
No agencies please.
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