Overview
Relais & Chateau at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.
Responsibilities
* Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
* Take accountability for all F&B operations in the absence of the F&B Operations Manager.
* Service experience at 2/3 rosette level.
* Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
* Answer all queries about the menu, including the drinks menu, and make suggestions.
* Take ownership of guests’ requirements and food allergies.
* Handle guest queries and complaints in a professional, calm and positive manner.
* Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
* Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
* Supervise work in the department at all levels.
* Develop and train new and existing staff on hotel standards and procedures.
* Make sure the financial and HR procedures are in place and maintained in the department.
Qualifications & Experience
* Experience of working in a Relais and Chateaux or Rosette restaurant.
* Have a sound knowledge of traditional cocktails, wine and spirits (qualification preferable).
* Excellent personal presentation.
* Dedicated team player with strong communication skills.
* A calm, mature approach.
* Natural passion and flair for the industry.
* Ambition to succeed at the highest levels.
Benefits
* 28 days holiday including bank holidays
* An additional paid day off on your birthday
* Complimentary stay at the Castle after 3 months’ probation period successfully passed
* Training programs via internal & external professionals and access to online training facilities
* Staff and family rates on hotel accommodation and discounts on food and beverage
* Recognition programmes
* Uniform and meals provided whilst on duty and free parking
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