Join to apply for the Senior Customer Service Specialist role at HIGH PROFILE RESOURCING LIMITED
3 days ago Be among the first 25 applicants
Join to apply for the Senior Customer Service Specialist role at HIGH PROFILE RESOURCING LIMITED
Salary: £26,500-29,500 + benefits + overtime + career development
Step into a role where you bring experience and gain influence.
As a
Customer Service Specialists
Location: Multiple Sites UK locations
Salary: £26,500-29,500 + benefits + overtime + career development
Step into a role where you bring experience and gain influence.
As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You'll Do
* Resolve customer queries that require more time, judgement or investigation
* Work with vulnerable or high-priority customers and deliver a calm, informed response
* Liaise with internal stakeholders to coordinate accurate, cross-functional responses
* Support onboarding of new team members through support, shadowing, and feedback
* Review case histories or trends and share insights to improve team service levels
* Use your knowledge of systems and processes to enhance both speed and accuracy across the team
* Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What Youll Bring
* A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
* Ability to remain clear-headed and structured when faced with technical or emotional queries
* Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
* A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
* Personal accountability for quality, timing and customer follow-through
What Youll Gain
* Entry into a structured capability-based progression model
* Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
* A comprehensive six week onboarding programme with dedicated support
* Access to broader development through specialist or senior-level training
* Exposure to team quality processes, root cause analysis and performance forums
* Recognition for stepping up and supporting operational excellence
To explore your future please email your CV
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at HIGH PROFILE RESOURCING LIMITED by 2x
Get notified about new Senior Customer Service Associate jobs in Basildon, England, United Kingdom.
Telephone Customer Service - Mercedes-Benz of Dartford
Dartford, England, United Kingdom 2 days ago
Telephone Customer Reservations - Mercedes-Benz
Dartford, England, United Kingdom 1 week ago
Maidstone, England, United Kingdom 21 hours ago
Maidstone, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 months ago
Customer Service Advisor - 6 Month Fixed Term Contract
Chelmsford, England, United Kingdom 2 weeks ago
Basildon, England, United Kingdom 6 hours ago
Purfleet, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
Basildon, England, United Kingdom 3 weeks ago
Purfleet, England, United Kingdom 3 weeks ago
Customer Experience Specialist (Automotive)
Basildon, England, United Kingdom 5 days ago
Romford, England, United Kingdom 4 weeks ago
Brentwood, England, United Kingdom 4 days ago
Great Notley, England, United Kingdom 5 days ago
Tower Hamlets, England, United Kingdom 2 days ago
Dartford, England, United Kingdom 1 day ago
Greenhithe, England, United Kingdom 1 week ago
Canvey Island, England, United Kingdom 2 weeks ago
Chelmsford, England, United Kingdom 2 days ago
Basildon, England, United Kingdom 2 days ago
Braintree, England, United Kingdom 3 days ago
Greenhithe, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr