Spectrum IT's national client are actively seeking an experienced Contract IT Support Engineer to join them on an initial 1 month rolling contract, the role has been deemed Inside IR35 and will be office based 5 days per week (Monday to Friday) at our clients Leeds City Centre Office. Being able to travel/commute to Leeds City Centre daily is a MUST for this role.
Role:
1. Work closely and collaborate with the local management onsite to deliver the best possible service
2. Supporting the satellite offices/sites (existing and new).
3. Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate.
4. Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate.
5. Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised
6. Actively look for ways to improve service and implement if appropriate or bring service improvement proposals to the attention of their Line manager.
7. Provide IT support and guidance on software and equipment including BYOD for all customers to achieve the highest levels of cust...