Service Desk Analyst - VIP Support
£35,00 to £40,000
Chelmsford - 5 days onsite
A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment.
The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals.
This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems.
The successful candidate should have the following skills
Extensive experience with Jira Service Desk
Prior experience of providing VIP IT Support to senior leaders
Deep knowledge of Windows Server environments, including administration and troubleshooting.
Experience in IT Service Desk support, adhering to defined processes and SLAs.Central London | 5 days a week onsite | £35,000 to £40,000
If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to
Randstad Technologies is acting as an Employment Business in relation to this vacancy