Role Overview
We are seeking a dedicated Operations Assistant with solid experience in overnight and international logistics. This role is central to ensuring all time-critical shipments are processed accurately, tracked efficiently, and delivered on schedule.
The ideal candidate will bring a minimum of 2 years' experience within a 3PL (Third-Party Logistics) environment, a strong understanding of international and overnight operations, and the confidence to manage customer and carrier communication effectively.
Key Responsibilities
Process and manage overnight and international bookings from start to finish.
Liaise directly with customers, partners, and carriers to ensure seamless delivery performance.
Prepare and manage customs and export documentation for international shipments.
Track and monitor deliveries, proactively resolving service or transit issues.
Maintain accurate records and ensure all operational data is updated in real time.
Work closely with the wider operations team to coordinate daily workloads and meet deadlines.
Provide consistent, high-quality customer support across all logistics channels.Essential Skills & Experience
Minimum 2 years' experience within a 3PL or logistics operations environment.
Proven knowledge of overnight and international logistics processes.
Excellent customer service and communication skills (both written and verbal).
High level of accuracy and attention to detail.
Strong organisational skills and ability to manage multiple priorities.
Confident user of Microsoft Office (Excel, Outlook, Word) and logistics booking platforms.Desirable
Experience in same-day courier operations or warehouse coordination.
Understanding of customs procedures and export compliance.
Previous customer-facing logistics experience.What We Offer
Competitive salary (dependent on experience).
Full-time role, 40 hours per week, based in SE16.
Excellent opportunity to grow within a dynamic, fast-moving logistics company.
Supportive, professional working environment with career progression potential.
Salary £32,000 per annum