Santander (www.santander.com) is evolving from a global, high-impact brand into a technology‑driven organisation, and our people are at the heart of this journey. We are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift; it’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to help people and businesses prosper while embracing a strong risk culture. All our professionals at all levels are expected to take a proactive and responsible approach toward risk management. In retail and commercial banking we integrate all activities to better serve customers, improve efficiency and drive value creation.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into our contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help customers
* Identify new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service either face‑to‑face or telephonic (Required)
* Excellent communication skills to understand customer needs (Required)
* Desire to go above‑and‑beyond for customers (Preferred)
* Effective team‑working skills with a flexible, can‑do approach (Preferred)
* Openness to a broad range of activities beyond standard expectations (Preferred)
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Benefits
* Salary: £25,000.00 – £31,579.00 per annum (based on a standard 35‑hour work week)
* Annual cash allowance: £500
* Holiday entitlement: 25 days plus bank holidays; increases to 26 days after 5 years of service; option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits including medical, dental and health assessments at discounted rates
* Pension contributions: 8% of salary automatically, up to 12.5% if you contribute; option to take some contribution in cash
* Company‑funded death‑in‑service benefit and income protection insurance; discounted life assurance and critical illness cover available
* Share plan participation
* Access to staff versions of Santander products with no fees
* Well‑being support across physical, mental, social and financial pillars, including discounts, online classes, flexible healthcare and mental health support
* Family‑friendly leave, childcare options and tailored wellbeing support
* Volunteering opportunities and global growth possibilities
Equal Employment Opportunity Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
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